Shield Your Family from Undesired Web Content

The Internet brings a wealth of information into your home. But this same mechanism presents a minefield of content which may be inappropriate to users of any age. This device/service may help to prevent more sensitive Internet users from being exposed to this content.

iBoss Pro ($109.95) is a device and a subscription service ($14.95/mo or $119.95/yr) which connects between your broadband connection and your home's or business' computers. All requests from those computers are first passed through the servers of Phantom Technologies (iBoss Pro's manufacturer), where the requests are compared to both customer-configured preferences and Phantom Technologies' databases of suspicious or inappropriate sites. Designed for non-technical users, a web-based interface allows a user with administrator privileges to configure the iBoss Pro to control:

• Blocking of Websites by Category (the service continually updates a database of sites with questionable content)
• Application Blocking (controlling which online programs are allowed to connect to the Internet, such as chat clients, games and file sharing services)
• Scheduled Internet Access (at what times of day any given computer on the local network can connect to the Internet, even what applications can run at certain times of day)
• Access to sites which may present security risks due to scams or which host malicious software worms and viruses

iBoss Pro can apply these filtering concepts all your computers, or custom filtering on a computer-by-computer basis (this configuration requires an inexpensive network router, not included). You could, for instance, allow your kids to use their video chatting client between 8pm and 9pm. iBoss Pro can also record logs of inbound and outbound activity, and even email reports of both to the administrator. (Note that the iBoss Pro can be circumvented by simply removing it from the network's path, so total security would involve putting in a physically inaccessible location under lock and key.)

Phantom Technologies also offers the original iBoss ($89.95; $7.95/mo or $59.95/yr), which performs similar tasks to iBoss Pro, but does not offer scheduled access features.

Phantom's original product, iPhantom, creates an enterprise-level secure encrypted connection between you and the Internet. iPhantom promises security against someone monitoring your online activity, while also giving you complete anonymity while online (ordinarily, your activities online could identify your home or business network and even which computer from the information which travels all the way to the website's server and back). iPhantom is portable, and can provide a very secure method for connecting through wired access point over which the user has no administrative control. iPhantom can be used concurrently with iBoss and iBoss Pro.

The excellent technology journalist Leo Laporte is an iBoss user (he as an 11 year old son and 14 year old daughter) - he mentions iBoss operation in Episode 282 of his KFI Tech Guy radio show, which you can download here. This is a 90 minute show, and if you listen 42 minutes, 57 seconds into the show, you'll hear him talking to caller "Carlos" about using iBoss.

Switching to AOL's Free Plan

(8/15/2005 Update: Apparently a user can switch to AOL Free Plan in this web page without the AOL application. See the bottom of this posting for details.)

Now that America Online offers free accounts to users who already have Internet access, what does this mean to existing users? Particularly:

• I have had Web pages hosted at my AOL ftp space for a decade. Those pages have had tens of thousands to hundreds of thousands of hits, and have achieved high rankings in search engines over time. Are these retained if I switch to "Free AOL" from a paid account?
• We have not used the AOL application for over a decade. Apple's "Claris Emailer" application was the only application ever to communicate with AOL mail servers until the 21st Century, and we lovingly used this until it was quite long in the tooth. We then used AOL's own "AOL Communicator" application for Mac OS X for a little over a year. Early in 2004 AOL began offering industry-standard IMAP mail support, and we've used Apple's excellent Mail application to access our AOL (and other email providers) ever since. If we switch to AOL's free service, would we still be able to use an IMAP mail client?

We have been paying $6.95 for many years, which only included 3 hours of monthly access time. However, this has been more than adequate to send/receive our AOL mail via a broadband connection. We make no use of AOL's proprietary features, but having a 15 year old email address has its appeal. Likewise, I have wanted to maintain my Web pages. So we've continued to pay.

How does an AOL user switch from a paid plan to their free plan? What services are lost? What Services are retained? Let's find out together...

In 1992, after reviewing a number of email and text messaging solutions for our relatives and friends, I selected America Online. Their single application-based solution for establishing a dialup connection, doing email tasks and text messaging was the far and away the most elegant of the offerings I tested.

Now 15 years, a megabit/second and a World Wide Web later, AOL has dramatically changed their entire business model. Once the most popular method for consumers to connect to communicate "online" (not necessarily using the Internet), the company has determined that their future is no longer in connecting users to the Internet, but in being a content-based Internet company, like Yahoo! Maintaining phone lines and modems for dialup is apparently no longer profitable for AOL, so the company is moving away from being an Internet Service Provider (ISP).

In August 2006, America Online announced that it would now offer its services and software free to users connecting via broadband connections. They continue to offer paid dialup subscriptions.

I have not made an America Online dialup connection in several years. At one time, I'd use their ubiquitous dialup servers to stay connected while traveling. But for a number of years, I've been making Internet connections from our PowerBook through my cell phone. More recently, we find an increasing number of hotels offering free WiFi - especially in competitive markets.

Some months ago, I heard an unsubstantiated story on a technology podcast that an AOL subscriber could cancel their account, but continue to use their email. What wasn't clear was whether they could only continue to use the email account via Web interface - not a situation I was willing to risk. It appears now that AOL was discreetly allowing this to happen, knowing that they would soon announce their free service model.

Stories of difficulties in canceling America Online service have circulated for years. Within the last year, a very popular sound clip made the rounds online of an AOL subscriber (who made the recording) attempting to cancel his subscription with a customer service rep who clearly has no intention of letting him do so. Online postings suggest that until late in 2006, the only way to cancel AOL was via a live phone call - perhaps the company hoped to dissuade cancellations.

I used AOL's online live support chat to ask my two questions about switching to their free plan. However, when I started the session in two different browsers, nothing appeared in the chat session window. As you can see from the time stamps, it took almost four minutes before anything appeared (I'd left the window open and was working on something else). Here's the conversation:

6:13:38 PM PST

System
AOLTechNPG has joined this session!
6:13:38 PM PST

System
Connected with AOLTechNPG
6:13:48 PM PST

System
Hello, Ellsworth. Welcome to Live Technical Support. My name is Noli.
6:13:55 PM PST

System
Ellsworth stated the question or problem as: If I switch to AOL Free, what will become of Web pages I have hosted at members.aol.com?.
6:13:55 PM PST

System
Are you signed on with the same computer that you need assistance with?
6:14:03 PM PST

AOLTechNPG
To get us started, may I ask what your name is, or how may I call you?
6:16:44 PM PST

AOLTechNPG
Not to rush you, but are you still with me?
6:17:28 PM PST

Ellsworth
Hello - my browser window only started displaying the chat 15 seconds ago...
6:17:41 PM PST

Ellsworth
My name is Ellsworth.
6:18:02 PM PST

Ellsworth
...which I filled out in the "what would you like to be called" field to request this chat.
6:18:37 PM PST

AOLTechNPG
Pleased to meet you, Ellsworth! :)
6:19:04 PM PST

Ellsworth
While you're thinking about the answer to my first question, I'll also ask "If I switch to AOL Free, can I still send/receive AOL email using an IMAP client?"
6:19:07 PM PST

AOLTechNPG
To answer your question, that feature of AOL is not affected when you sign up for the free AOl service.
6:20:36 PM PST

AOLTechNPG
Still yes for your other question.
6:21:25 PM PST

Ellsworth
So if I change to AOL Free, nothing changes about the services I get from my AOL account except the loss of dialup services?
6:22:20 PM PST

AOLTechNPG
Yes, for detailed information for the services that will be affected, please see keyword CHANGE PRICE PLAN.
6:22:39 PM PST

Ellsworth
Thank you very much. Have a good evening/day/afternoon/life.
6:23:10 PM PST

AOLTechNPG
You're welcome.
6:23:15 PM PST

No really helpful responses, truly. In any case, if I find at the end of this current billing period that my AOL Web pages no longer exist, I doubt that "AOLTechNPG" is going to fix it.

So at this point, my perception is that when a user changes from a paid AOL plan to the new free plan, only two things change:

1. The user no longer has any dialup privileges with America Online.
2. The user is no longer eligible for online technical support.
   

Today, it may still be necessary to call AOL to cancel, but a user can switch to a free plan via the AOL application. (8/15/2005 Update: Apparently a user can switch in this web page without the AOL application. See below in this posting for details.) Here's how:

• Run AOL application
• Select Menu "Go/Keyword"
• Enter keyword "change plan"
• Respond to security warning (this may occur again during procedure)
  
• View "The New AOL - We've Changed!" page
• Click "Change to Free" tab
• Click "Change to Free" button
• Answer the security question to identify yourself as legitimate user
  
• Asked reminder: "This plan does not include an internet connection or live customer support. To proceed with changing your account to free, click Continue. To view price plans that include connectivity and live customer support click Price Plans."
• Click "Continue"
• Presented with "Confirmation" page asking "Please confirm the changes to you account below." - but the mostly-empty page only displays "NEW PLAN:" and on another line "AOL" and a full-page of nothing. At the bottom are "BACK" and "SAVE" buttons (I tried this twice, and both times, a mostly blank page). This is quite confusing, but America Online apparently calls the new free plan "AOL" - and that is all. My current plan appears as "$6.95 AOL w/3 Online Hours."
  
• Click "SAVE"
• The resulting mostly blank page reads "Thank you! Your changes have been saved." A "Close" button appears at the bottom of the blank page.

Experimentally, I now went to Keyword "Billing." Then clicked on "Change My Price Plan." I was again asked my security question. The resulting "Change Price Plan" showed my old price plan, and the "pending price plan" as "AOL" and an "Effective Date" which begins after our current billing period.

When I clicked "Display Plan Details" next to the "Pending Price Plan," a window popped up:

"This plan gives you unlimited usage of AOL over a high-speed broadband connection (purchased separately from your local cable or telephone company) or a dial-up connection (purchased separately from another company)


This plan includes:
*AOL® Security Suite, including anti-virus, anti-spyware, firewall, parental controls, spam fighting, and anti-phishing. Downloads available at KW: Safety. Anti-phishing requires use of AOL Explorer or AOL software.
* 7 AOL screen names, and 1 AOL® My eAddress with up to 100 mailboxes

* Automated customer support. Note: this plan does not include phone, email, or chat customer support.
* 5GB of online storage, in addition to unlimited photo and email storage. AOL® My eAddress email addresses receive 2GB email storage.

* Video-on-demand and 20 XM radio stations

* FREE AIM Phoneline, including unlimited inbound calls

Notes:
• High-speed connection is not included
• Dial-up connection is not included
• Any changes to your pricing plan will take effect on your next billing date
• Premium services are subject to charges"

We'll have to see exactly what happens next: whether we stop getting billed; whether we can continue to read/write our email using Apple Mail as our IMAP client; whether my Web pages continue to be hosted; and whether I can add more pages to that Web space. I'll let you know. Check back here for an update in February 2007.

Update: January 19, 2007

Today I received the following email from America Online:

Dear Member,

Thank you for contacting Member Services about your AOL® service. This email serves as confirmation that we canceled your Paid Member Account and converted it to a Free Member Account on January 15, 2007. Because you're getting your connection elsewhere, as of February 7, 2007 the expiration of the service period covered by your last bill -- we will no longer provide your Internet access or live customer support.

PLEASE SAVE THIS CONFIRMATION EMAIL AS YOUR RECORD OF THE CANCELLATION AND CONVERSION OF YOUR PAID MEMBER ACCOUNT AND FOR FUTURE REFERENCE ON USING YOUR FREE MEMBER ACCOUNT.

How to Continue Using Your Free AOL Account:
Once your Paid Member Account is converted, you will still be able to use the AOL service for free -- which means that once you connect to the Internet through another provider, you will still have the same access to:

• Your current AOL screen name, for email and instant messaging
• Your familiar AOL software, for quick and safer Web browsing
• Your AOL® Safety and Security Center, for comprehensive protection from viruses, spyware, and more
• Your photos, emails, address book and everything else you've saved to your AOL account
• Great broadband content like AOL® Radio with XM, videos, news, sports and more

For more information on our free features and content, go to AOL Keyword [CTRL+K]: Discover AOL or daol.aol.com. Please note: Use of AOL's free services remains subject to the AOL Terms of Service.

Account Billing Details
Cancellation confirmation number: (a 9-digit number)
Last bill date: January 7, 2007

Because your cancellation request was made after this date, your last charge will appear on your next billing statement. After that, you will no longer be charged any monthly membership fee, though you will be responsible for any other charges you might have incurred since your last billing date, as well as any outstanding balance on your account. To check the status of, or to make changes to, your Premium Services -- including Xdrive, MusicNow and Privacy Wall -- go to AOL Keyword [CTRL+K]: Help or help.aol.com.

Please Note: If you have a separate secondary account(s) created under your master account payment method, you will continue to be billed for these. If this applies to you, you will receive an additional email from AOL LLC to your secondary account with more details.

Please review your billing statements carefully and contact AOL if you have questions about billing or cancellation at 1-800-827-6364.

Thank you again for being a valued member. We hope you continue to take advantage of your free AOL service for a safer, more secure and hassle-free online experience -- no matter who provides your Internet connection.

Sincerely,

Todd Waletzki,
Senior Vice President, AOL Member Services

P.S. If you feel you have cancelled your Internet access with AOL in error, or want to explore other low-cost service plans, go to AOL Keyword [CTRL+K]: My Account, bill.aol.com, or call an AOL Member Services representative anytime at 1-800-381-4006.

Update 2/7/07: I checked my account status today, and though it's subtle, my account appears to have changed to AOL's free plan. When in the AOL application (Mac OS X) I go to keyword "billing," instead of going to a local window in the AOL application, I'm now directed to a Web page titled "My Account." Toward the bottom of that page appears this section:

Membership Details

Member Since: 08/07/1992
AOL Membership Fee: $0.01 /month
Price Plan: AOL
Billing Date: 07 March

Curious about that one cent - I'm wondering if that is a way of establishing that the user still has a business arrangement with America Online.

On an interesting note, I received email from AOL titled "Directions to get you connected to AOL" explaining how "To setup your AOL service to connect to the Internet using a non-AOL broadband or network connection." This email was sent by AOL at 3:12am, less than 7 hours before my free service plan was to begin. Had I been a dialup user, I'd have had only this tiny window in which to receive this information and re-configure AOL before - what? - being unable to connect via dialup to pick up this mail. Not very good timing on AOL's part, unless they charge users ad hoc by-the-minute who have the Free Plan for dialup access.

August 15, 2007 Update - No AOL Application Necessary to Switch to Free?

A friend writes:

I needed to get a Windows box working here to use my
flatbed scanner since there doesn't appear to be any
Linux support for it. So I finally had a chance to re-install
some aol host software and switch to free service...

I followed the instructions on your blog, but my host
software that I install wasn't able to open the page
that actually submitted the request. I got a message
to the effect of no SSL version compatible with both
browser and server available. This was with AOL 7.0,
the most recent disc I have, circa 2001. Apparently
it didn't support 128-bit SSL.

But I got enough info as the page attempted to load
to try this: I logged with my screenname and pass at
aol.com using Firefox, then pasted this url into the
location bar:

https://bill.aol.com/changePlan/changePlan.adp

That page seemed to fit your description, and submitting
it appeared to produce the desired effect. It'll be a while
before I know whether the charges actually stopped.

Time Travel the Internet

Want to know what a given Web site looked like at some point the past? The Internet Archive Wayback Machine has been archiving Web pages since 1996. Check out your favorite site's headlines over the years.

Free Domain Name Services

Have you ever wanted to:

• Retrieve a file from your a computer at home over the Internet?
• Remotely control a computer at home?
• Run a webcam so you could keep an eye on your family, pets or home while you were away?
• When gaming peer-to-peer over the Internet, not have to always send your current IP address to your fellow gamers?
  

If you regularly have to determine your current broadband (DSL/cable) connection's IP address, and then have to send that IP address to someone else, or simply want a domain name which never changes (even if your IP does), then you are a good candidate to have a domain name. In any application in which a user is required to enter the IP address of a remote computer (i.e., 128.101.32.6), a domain name can usually be substituted. Typically, consumer broadband service via DSL or cable provides the user with a "dynamic IP address," which means that a customer's address on the Internet may change at any time, assigned from a "pool" of registered addresses which your service provider has registered (allowing them to have registered a smaller number of IP addresses than users). This means that your broadband modem's IP address at any time is unpredictable.

Although registering and maintaining a domain name in the traditional sense costs money and requires thinking of a unique, memorable, and unused (very difficult, these days) name - you can get a functional domain name for free, as long as you're willing to live with a few compromises.

Several companies offer services which provide free domain names. These companies also sell commercial domain name services. With free services, however, your domain name is typically sort of an "extension" of domains owned by the domain name service company. So after selecting from a list of suffixes, and entering your own prefix, your domain name might be "mydomainname.dyndns.org." Note that these must be unique, so your first custom name choices might not be available - but if the company offers multiple suffixes, you might be able to get "mydomainname.serveftp.net." (If you wish to have a domain name without these suffixes, that will involve paid services.)

Note that if your ISP (Internet Service Provider) changes your IP for whatever reason, there will be a period of time in which your domain name is unreachable. This delay can be as short as a few minutes, some of which is based upon the frequency which the "update client" (a small piece of software that runs constantly on a computer on your network to check for IP address changes) checks, plus the time it takes for this change to propagate through the dynamic domain name service. This is an unavoidable consequence of having dynamic IP service. If you wish your domain name to be more stable, consider getting a "static IP address" from your ISP - this will typically involve additional monthly fees, and possibly changing service providers.

We've used two free services to maintain domain names with a dynamic IP. For years I've used a free service from DynDNS. This service uses a piece of software called an "update client" running on any computer connected to your broadband connection which informs the DynDNS servers of your current IP address. The software checks every few minutes and updates the DynDNS database of what domain name goes with what IP address - this Domain Name Server (DNS) begins to propagate throughout the Internet. The process is transparent - ours has been running for several years without maintenance.

BROADBAND ROUTER
There's a bit more complication here (like there hasn't been enough already). If you don't already have a "router" between your home LAN and your broadband connection (DSL/cable "modem"), you'll definitely want one to act as a firewall (you shouldn't be connected to the Internet without the protections of a router anyway). You'll need to set up the router to "forward" requests by different users on the Internet (i.e., you trying to retrieve shared files; viewing a webcam; requests from Web browsers to your Web server; gaming friends attempting to connect to your gaming machine) to your home's domain name/IP to the appropriate computer on your LAN (different computers on your internal network can serve these different purposes concurrently). Consult the documentation for your broadband router to configure "port forwarding."

USES

A substantial collateral benefit of having a domain name is being able to communicate with your home computer(s) from anywhere in the world. Not only can you make HTTP connections with one computer's web server, but you can make AFP (Apple File-sharing Protocol), FTP, SSH, and a host of other kinds of connections to any of the computers on your home LAN (though each service can only be associated with *one* of the computers, you can have all the services on one, or a different service on each computer). So you can access files on a Mac or PC at home from anywhere in the world. With Apple Remote Desktop, Netopia Timbuktu, or even *free* VNC software you can even remotely control your computer from anywhere in the world.

Broadband Primer

This was excerpted from email written to a relative inquiring about getting broadband service for the first time in Fall 2006.

BROADBAND SPEEDS
Speeds are typically expressed in terms of "kilobits per second" or "megabits per second." A dialup modem is typically capable of about 50Kbps downloading, and 33Kbps uploading. Until somewhat recently, a typical DSL residential account has been 768Kbps to 1.5Mbps *maximum* download, and upload is typically lower: 128Kbps to 384Kbps.

(Here, I recommended one increment higher than the slowest tier of service from a local DSL provider.) The 1.5Mbps (actual speeds may be much lower - this is a maximum possible figure) speed would get you snappy browsing, and give you some significant speed (20-30 times a dialup modem) for downloading very large files such as software updates, audio or video files. You may not think you have a reason to download audio or video files, but there's an increasing amount of interesting content online (much of it free) which would be awkward or prohibitive to download with lower-speed connections (i.e., a 3-hour download you won't even notice overnight or while out shopping - but a 60-hour download on a slower connection would hog your bandwidth, making Web browsing sluggish for almost three days).

I'm very conservative about recommending how much money someone else spends, but I think it's worth the $7 extra over the lowest-cost plan for the huge performance difference (as much as 6x faster). The faster plans are probably more than you need at this point.

BROADBAND ROUTERS
I'd strongly recommend that you get a "broadband router" to insulate yourself from the Internet. This $30-60 device allows you to connect to the Internet and retrieve data on multiple computers (if you wish) inside your home, but prevents any outside user from getting inside your home network from the Internet. If you get a "wireless" broadband router, you'll be able to connect a laptop or desktop computer through a secure, encrypted connection up to 150 feet from the router. It's quite liberating to be able to carry your laptop from room to room while maintaining an Internet connection. Note that you may require a $30-40 "WiFi card" in any or every computer - most new laptops have this functionality built-in.

Here are the important things a router does for you:

• Obviates (in almost every case) the need for installing any software related to connecting to your ISP. With a router installed, your ISP won't know or care which OS (Operating System: Windows, MacOS, Linux, etc.) you're using. The router makes an agnostic connection to both your computers and your ISP. I should say that they likely won't be able to help you with this aspect of your connection, but there should be no need for their help. Once properly installed and configured (a relatively simple operation), the computer(s) in your home connected to the router (either by wired or wireless connection to the router) simply know they have an Internet connection.
• Your friend will install the router between your broadband "modem" and your computers. The computers should then be configured to generically connect to "a TCP/IP network using DHCP via Ethernet connection," and they should be able to do any Internet tasks: Web browsing, email, voice chat, etc.
  
• Protects you from unwanted intrusions from the Internet by providing a firewall. A "firewall" prevents any access to your computer from the Internet-side of your router. Though perhaps somewhat unlikely, a malicious user or "robot" (a computer doing malicious activities autonomously) could still randomly discover your computer on an unprotected connection.
• Creates a Local Area Network (LAN). An added benefit/feature of installing a router is that it creates a LAN (Local Area Network) within your home. With your computers properly configured, this allows you to potentially copy/share files between computers, and share resources such as printers. (Note that you may not be able to do some resource sharing in older versions of Windows).
• Allows wireless networking in your home. I should have suggested previously that if you're going to buy a broadband router (some companies will call this a "Cable/DSL Router"), and there's any chance that you'll have a laptop computer, you might as well spend perhaps $20-30 more to get a _wireless_ router. This actually is a wired *and* wireless router, and does serve the important functions we'd like you to have even if you only have wired *or* wireless connections between your computer(s) and the router. But wireless functionality would allow you to use any computer, anywhere in your home without running wires to its location. This could include a desktop computer equipped with a wireless "card." Wireless connectivity is very convenient, allowing you to freely move about your home while maintaining a constant Internet connection.

Information about broadband for which you didn't ask:

• Advertised inbound rates are listed as maximums - actual performance at your home could be lower. Some providers list a guaranteed minimum. Upload rates are typically actual maximums.
• DSL uses telephone wiring - usually existing wiring which the customer already uses for voice calls. DSL data uses the copper phone lines concurrently with, and independent of, telephone calls. So you can use the telephone and DSL at the same time. Indeed, the DSL connection is somewhat continuous, or "always on."
• DSL is only available within a maximum distance from pieces of network hardware in the telephone company's physical layout which are referred to as "CO's," or "central offices." It is possible that you many not be able to get DSL service because you are too far from a CO. You may also only be able to get lower-speed plans further from COs, as signal integrity can be compromised by distance.
  
• Telephone companies are often DSL providers (they own the wires), but because of anti-monopoly laws must also allow other providers to sell DSL service over their lines.
• Broadband service over cable television lines is provided by cable providers. Performance is similar to DSL, and sometimes greater.
• In the correct usage of abbreviating, a capital "B" represents Bytes, and lowercase "b" represents bits. So 768 Kbps/8 bits per byte = 96 KBps.
• "ADSL" stands for Asymmetric Digital Subscriber Line. The asymmetric part describes that the inbound "download" speeds are faster than outbound "upload" speeds. Most consumer services are asymmetric, assuming that users will primarily intake content, and infrequently submit content. Users with high outbound traffic are assumed by bandwidth providers to be professionals, so higher outbound rates are disproportionately expensive. Don't worry about this - [as a consumer] you won't be encountering SDSL (Symmetrical) providers.